While you’re guaranteed a refund, these messages can help Valve and the game’s developer understand why you don’t want to keep the game.Ĭlick the “Submit request” button to request your refund. Select a reason from the box and type a quick little message with your thoughts. You’ll be asked why you’re refunding the game. If you’re not eligible for a refund, the system will inform you that refunds usually aren’t provided in your situation but will allow you to request one anyway. This page will also show Steam trading cards and other items you’ve sold on the Steam Community Market. You’ll see a list of all the purchases you’ve made on Steam in the past six months. RELATED: How to Sell Your Steam Trading Cards (and Get Free Steam Credit) If you don’t see the game’s name here, click “Purchases”. If you recently played it, you’ll see the game’s name under “Recent Products” at the top of the page. If you visit this page in Steam, you’ll be automatically signed in. If you visit this page in your web browser, you’ll have to sign in with your Steam account to continue. You can access this page either by clicking Help > Steam Support in Steam or by visiting the Steam Support website in your web browser. Here’s how to get one.įirst, head to the Steam support site. If your game was purchased less than 14 days ago and you’ve played it for less than two hours, you’re guaranteed a refund. Read Valve’s Steam refund policy for more specific details about how the policy works.

Your refund can be returned to the same payment method you purchased the game with, or to Steam Wallet credit you can spend on Steam. So, if you purchase a $60 game and it goes on sale for $30 a few days later, you can refund the game and purchase it at the lower price-as long as you’ve played it for less than two hours. Valve notes that refunding a game purchased before a sale and buying it at the lower sale price isn’t considered abuse. Valve doesn’t specify exactly what they consider “abuse”, but you should probably be fine as long as you’re not regularly buying a large number of games and refunding most of them. “Refunds are designed to remove the risk from purchasing titles on Steam-not as a way to get free games,” according to Valve’s policy. If you refund a lot of games, Valve may consider this “abuse” and stop offering refunds to you.

How to get my games back